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What course formats are available?
We offer self-paced, mentored, and live cohort formats. Choose based on your schedule and how much feedback you want. If you prefer structured milestones, pick mentored or cohort. If you want maximum flexibility, choose self-paced.
How is pricing structured?
Pricing depends on course depth (hours, assignments, and project reviews) and support level (community-only vs. mentor feedback). When available, catalog discounts apply automatically at checkout. If you need an invoice for a company purchase, contact support.
Do I get a certificate?
Yes. After you complete the required lessons and any graded submissions, you can download a digital certificate. The certificate includes your name, the course title, and completion date for verification.
Are there prerequisites?
Each course lists prerequisites in its description. Beginner courses require no prior experience. Intermediate and advanced topics may require familiarity with DAWs, EQ/compression basics, and audio routing concepts.
How long do I have access to the course?
Most courses include long-term access so you can revisit lessons as you level up. If a course has a fixed window (for cohorts), it’s clearly shown before purchase and includes any relevant replay availability.
What support is included?
Support depends on the format: self-paced typically includes knowledge base + community, mentored includes feedback and office hours, and cohorts include live sessions and structured check-ins. If you’re not sure which applies, compare formats in the course catalog.
Do you offer refunds?
Refund rules vary by product type and delivery (instant access vs. cohort seats). The applicable policy is shown during checkout and in your receipt email. If something isn’t working (access issues, billing mismatch), contact support immediately so we can resolve it.
What are the technical requirements?
A modern browser (Chrome, Safari, Firefox, Edge), stable internet, and headphones/speakers are enough for most lessons. For project-based tracks, you’ll need a DAW and the ability to export audio files (WAV/AIFF). Optional: an audio interface and microphone for recording modules.
How can I contact support?
Use the contact options in the site footer or reach us by phone at +1 (415) 550-1294. For faster handling, include your order email and a short description of the issue.
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